channel incentives

CUSTOMER CARE

THE BEST EXPERIENCE PERIOD

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A CUSTOMER CARE THAT DELIGHTS INCENTIVE PLATFORM USERS

360insights’ customer care is available 24-hours/day and provides platform users the support they need so our customers can focus on the business of doing business.  

Through email, online, chat and phone our customer care offers an unparalleled user experience because our support representatives care about your users as much as you do. 

Our customer care becomes a natural extension of your team fielding support requests, tracking tickets through problem resolution and providing real-time insights. 

 

2019 VITAL STATISTICS

Say Hello to Customer Care You Trust

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Customer Care Operators

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Interactions Monthly

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NPS Score

ONE PLATFORM - SUBMISSION TO PAYMENT

Manage Incentive Programs End-to-End

The Channel Success Platform™ enables intelligent management and optimization of channel programs. This includes both the front-end planning and utilization and back-end claims processing, program support, payments and assisting users. Achieve better return on investment and drive intelligent, continuous improvement.

customer success

Customer Success

The clients inside person who ensures the client's standards are met and outcomes are achieved.

Claims Processing

Commitment to accuracy, efficiency and flexibility, so you can focus on your core business.

incentive payments

Global Payments

Fast, accurate and efficient global payment processing services, supporting all common incentive payment options.

partner communications

Marketing Support

Communicate and promote channel programs more effectively and ensure reseller engagement and utilization.

risk and compliance

Risk & Compliance

Knowledgeable compliance experts and proprietary algorithms focused on ensuring compliance.

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Customer Care

Focus on your core business while giving your resellers and distributors a top-flight experience providing the support they need to engage effectively in channel programs.

Meet Our People

Experience Matters — and We Bring It!

360insights

Matt Jones

Contact Center Manager

Experience: 2.5 Yrs 360insights / 9 Yrs. Total in Industry

Previous Positions:
Client Care Rep, Client Care Team Lead.

I love having the ability to influence changes that make the experience for our customers better, whether big or small. It makes me smile to ensure that issues get resolved as quickly as possible and I get the most satisfaction from watching my team grow as individuals and guiding their progression at 360insights.

360insights

Angela Fleetwood

Client Care

Experience: 2.5 Yrs. 360insights / 17 Total in Industry

Previous Positions:
Client Care Team Manager .

I enjoy starting my day not knowing what the challenges will be and then finding creative solutions to help our customers. The most joyful part of my role is my team. Coaching and guiding them to succeed within their role and beyond is my cup of tea – if my team is successful then our clients and their customers are happy!

CUSTOMER CARE BENEFITS

  • Greater customer care flexibility (hours, etc.) 
  • Improved customer care management and efficiency. 
  • Seamless brand experience.
  • Better management and tracking of incoming calls and ticket resolutions.
  • Knowledgeable incentive industry experts handling tickets. 
  • Freedom to focus on your core business. 
channel incentives

WHAT OUR CLIENTS ARE SAYING

“The (360insights) reporting enabled the sales team to actively compete in growing their accounts, and we had one customer whose sales increased by 200% and many others that had over 100% increases.”