customer-partner-experience

Customer Experience (CX) & Partner Experience (PX) Drives Channel Profitability — Scott Mann / Ep. 68

  • February 04, 2021

The question every partner and dealer wants to answer is: How do we drive profitability? The answer is so critical because profitability is exactly what they need more of now and in the future. During an upcoming ChannelEdge Podcast interview, Scott Mann from Scale Computing, discusses how he believes it’s all about keeping things simple, which is never as easy as it sounds. Please take a listen as Scott talks about Scale Computer’s “Keep it Simple” culture, which he attributes to better partner/dealer engagement and improved overall CX/PX at every contact point throughout the buyer’s journey. From product, marketing and sales, to finance and customer support, simplifying experiences leads to greater partner and customer satisfaction, which ultimately results in more profitability for channel organizations.

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Click here to listen to our previous episode with Jason Atkins, founder & CEO, 360insights, 2020 Learnings in Review – A Winning 2021 Channel Incentive Management Strategy for 360insights| EP 67

Join the Discussion

Have something to add to this topic?

To celebrate #InternationalWomensDay, 360insights is hosting a panel discussion on how #womenempowerment is critical more than ever. 

Join us as we chat with three inspiring women in the channel Monday March 8th at 12pm EST at the link below.

https://hubs.ly/H0Hwr-Q0

Meet Sabrina, Offshore Operations Specialist.

We’ve introduced Sabrina as a part of our #dreamteam over on Facebook, check it out: https://hubs.ly/H0Hwg1h0

Optimizing Partner Engagement - Why It Is More Critical Than Ever #webinar recording now available. Watch and find out how you can improve your partner programs and promote loyalty in the #channel.

https://hubs.ly/H0HvQ2q0

#ChannelTransformation #PartnerEngagement

What happens when the pandemic ends?

@lmwalsh_CN from @Channelnomics joins us on this weeks #ChannelEdge to weigh in on how progression to our "new reality" had been in motion well before COVID and how buyers are better off for it.

Listen here: https://hubs.ly/H0Hd-2h0

What are your biggest challenges in achieving optimal #ROI with #MDF + #Co-op programs?

The traditional way of executing MDF/Co-op leaves out the most critical piece to the puzzle – influencing behavior.

Our latest blog dives deep into this topic!
https://hubs.ly/H0H93L_0

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