Customer Experience (CX) & Partner Experience (PX) Drives Channel Profitability — Scott Mann / Ep. 68
The question every partner and dealer wants to answer is: How do we drive profitability? The answer is so critical because profitability is exactly what they need more of now and in the future. During an upcoming ChannelEdge Podcast interview, Scott Mann from Scale Computing, discusses how he believes it’s all about keeping things simple, which is never as easy as it sounds. Please take a listen as Scott talks about Scale Computer’s “Keep it Simple” culture, which he attributes to better partner/dealer engagement and improved overall CX/PX at every contact point throughout the buyer’s journey. From product, marketing and sales, to finance and customer support, simplifying experiences leads to greater partner and customer satisfaction, which ultimately results in more profitability for channel organizations.
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Click here to listen to our previous episode with Jason Atkins, founder & CEO, 360insights, 2020 Learnings in Review – A Winning 2021 Channel Incentive Management Strategy for 360insights| EP 67