Heather Tenuto - What, Where, and How of Customer Success

What, Where, & How of Customer Success: Heather Tenuto Ep. 43

  • January 24, 2020

Where are you in your customer success journey? Are your customers feeling the love… literally? Many organizations are taking the leap and embracing the move beyond just the “customer first” notion and instead becoming “customer obsessed.” Simply because, as Heather Tenuto puts it, “the customer has never been more powerful than they are today.”

In this ChannelEdge episode Heather Tenuto, CRO of Zift Solutions, joins us to discuss all about the what, where, and how’s of customer success. Bringing her 20+ years of experience working with B2B, B2C and SaaS providers, she knows a thing or two about how to make the customer paramount. Listen now to hear how you can strengthen your customer relationships.

 

LISTEN TO THE ENTIRE CONVERSATION NOW:

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What happens in the Channel in 2021? How do we learn from 2020?Please take a listen to our #ChannelEdge discussion with 360insights CEO @jayatkins, as he shares what he learned from 2020 and what to expect for 2021. 

Listen here: https://okt.to/BaFdDk

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As the channel becomes more decentralized, vendors are under more pressure and are competing for share of voice and mindshare across an ever more varied channel eco-system. Is there a solution?

Our latest blog suggests there is, read on to find out: https://okt.to/K2CVzZ

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Want to accelerate your customer experience and markets by offering smarter, automated buyer promotions? 

You may find this success study showing how one brand achieved it insightful.

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The #OTAlumni Association Council is excited to announce the first 2021 speaker series: an evening all about workplace culture with @travisdutka, Culture Curator at @360insights and @OT_FBIT alumnus!

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