Ghost Streamlined Processes Improved Satisfaction Promotions Visibility Claim Automation Speed of Payments

Patient Rebate Program

CooperVision is one of the world’s leading manufacturers of soft contact lenses and related products. They wanted to revamp their existing rebate program, which was not living up to patient expectations with an unclear claim entry process, no upfront visibility to rebate claim payment amounts, and a cumbersome fulfillment process.

To help streamline their program, 360insights designed a new program using their rebate technology to provide immediate clarity, automation, and ease of use for patients. The program reversed the trajectory of declining participation that CooperVision had been seeing with their old program, resulting in significant increases in rebate participation for some high-end vision programs.

Read on to find out more.