Ep. 35 – Tina Gravel: 3 Fundamentals of Customer Success

“Getting people 4 and 5 degrees away from you to do what you want them to do is the most difficult thing in the world…”

Tina Gravel is the Channel Chief at Cyxtera Technologies and shares perspectives from over 25 years of indirect and direct sales and customer service/support in IT with a special emphasis on Blockchain, IoT, AI, AR, Security and cloud computing.  Her experience gives Tina an evolved view of running a successful channel and in this episode,  she shares her concise view into the three fundamentals of customer success.

In May of 2018, Tina Gravel Received WoM2M award for achievement in the field of IoT by Connected World Magazine. In April 2018, Channel Partners Online awarded Tina one of the highly coveted, “Channel Chief of the Year” awards. In April 2017, Tina received the Cloud Girls “TrailBlazer Award” for her work in cloud computing and was named one of the “Women in the Channel 2017” by CRN. In 2016, Tina was included as #18 in CRN’s “100 People You Don’t Know but Should” List for her work with Cryptzone. In 2013, 2017, and 2018, Tina was included in CRN’s annual Top 50 “Women of the Channel” list for her successful work in the indirect channel and with alliances. In 2004, she was a top ten “Women in Black” recipient, an honor given by the City of Chicago and istreet Magazine, which recognized Gravel’s leadership in the technology industry.

She has had published articles in many publications, serves on the Advisory Board for Channel Partners Magazine (now a Penton Company) and the Executive Board of the Illinois Technology Association. Advisory Board for Cloud Girls Inc. and Advisory Board for Alliance of Women in the Channel. Follow Tina on Twitter @tgravel.

LISTEN TO THE ENTIRE CONVERSATION NOW:

If you’ve got ideas for future shows, want to connect us with an exciting guest or send questions or comments in on the podcast, please free to email us at ChannelEdge@360insights.com

Also, if you enjoy the show please do share it with your colleagues and remember to subscribe using whatever your favourite podcast platform is: iTunes, Stitcher Radio, Google Play or Spotify.
Listen on Google Play Music