Liz Cope: PX Becomes CX, A Real World, Enterprise Wide Strategy Discussion

Ep. 45 – Liz Cope: PX Becomes CX, A Real World, Enterprise Wide Strategy Discussion

How good is your end to end partner/dealer CX, really – be honest? How do you enrich a single customer’s moment, interaction and transaction? Or as Liz Cope puts it, their “In the moment customer experience.” Everything the partner goes through from the moment that relationship is built should feel like a smooth personalized business

Channel KPI Usage

The State of Channel KPI Usage

The State of Channel KPI Usage: Channel Pulse Exclusive In this quarter’s Channel Pulse, we decided to take a closer look at the state of channel KPI usage and channel transformation across all verticals.  If you want to understand what drives an individual or organization to perform better, always look first at the measures of