360 continues to work and build toward ever-greater flexibility in what capabilities can be provided to the organization. As of today, any claim that is entered using the new consumer or mail-in portals is subject to receive a program specific email that is sent to the consumer upon submission. This means that consumers in special programs can receive a custom alert that is different from any defaults or regular notifications.
Who is this intended for?
This change is initially intended to provide a means to ensure the consumers only receive communications that are relevant to their specific claim.