Reviewing and auditing incentive claims, which includes program rules and compliance checks, can be time consuming and is often viewed as a non-core activity by sales and marketing organizations. As the volume of incentive claims grow, resources disappear. Can you really afford the risk of random checks or not reviewing incentive claims at all?
Whenever companies offer a cash incentive you can be assured bad actors will find their way into the mix. It just makes sense to have a third party audit claims to ensure they adhere to corporate and program guidelines. 360insights can act as that third party providing incentive claims auditing services. Whether it’s auditing all or a sample of your claims, we’ll ensure your program policies are adhered to, you achieve compliance and meet your cycle time metrics.
Even with the best claim auditors (we know – we’ve got them) reviewing our claims, you’re likely to be losing 5% to 8% to fraud. Why? Criminals are getting smarter and using the latest methods and technologies. That means you have to counter with advanced data science and the best people in the business.
360insights deploys data science side by side with traditional claims auditing. Applying predictive analytics and leveraging the right data to follow trends ensures fraudulent activity is prevented. Not only does our team of experts and data scientists review massive amounts of data to prevent fraud, if incentive fraud occurs, we know how to work with your internal teams and law enforcement to investigate and bring it to a successful resolution.
Keeping your sales channel motivated and excited requires compelling reward options that can be issued quickly and easily. Whether you need to debit a card for a SPIFF or issue an ACH for a volume incentive rebate, 360insights has got you covered.
360insights offers a wide array of reward options including open- and close-ended cards, gift cards, online payments and even checks when necessary. Our payment options are convenient to use, customizable and operationally effective. Best of all, our technology is PCI compliant, ensuring all personal information is always stored securely.
Customer care allows sales and marketing professionals to focus on their jobs. Our support representatives are a natural extension of your team. Through email, online and phone, our Customer Care offers an unparalleled user experience because our support representatives care about your channel as much as you do.
360insights provides you with branded phone answering, chat and email for a seamless interaction with your sales channel. We also offer an online ticket tracking system which provides real-time visibility into problem resolution activity. We produce a superior channel and/or consumer experience that increases engagement, utilization and loyalty.
“The (360insights) reporting enabled the sales team to actively compete in growing their accounts, and we had one customer whose sales increased by 200% and many others that had over 100% increases.”