We know incentives, we know channels and we know how to create synergy between the two using a data-driven approach. Along with the variety of effective incentive solutions available on our Channel Success Platform™, you get a variety of Incentive Services to help you manage complex programs. Our team of channel experts, technologists, data scientists and business leaders provide a wide breadth of knowledge and expertise to drive meaningful insights and better results.
Incentive Claims Processing360insights ensures that each and every incentive claim is processed with speed, accuracy and security – freeing up your team’s time and resources.
[-] Challenge
Reviewing and auditing incentive claims, which includes program rules and compliance checks, can be time consuming and is often viewed as a non-core activity by sales and marketing organizations. As the volume of incentive claims grow, resources disappear. Can you really afford the risk of random checks or not reviewing incentive claims at all?
[+] Solution
Whenever companies offer a cash incentive you can be assured bad actors will find their way into the mix. It just makes sense to have a third party audit claims to ensure they adhere to corporate and program guidelines. 360insights can act as that third party providing incentive claims auditing services. Whether it’s auditing all or a sample of your claims, we’ll ensure your program policies are adhered to, you achieve compliance and meet your cycle time metrics.
Risk & ComplianceNon-compliance can create big problems and fines for companies. Combine this with bad actors using the latest technology to attack incentive programs, and it’s clear you need to protect yourself. 360insights uses best-in-breed data analytics to detect and prevent non-compliance and fraud to keep your incentive programs running smoothly and securely.
[-] Challenge
Even with the best claim auditors (we know – we’ve got them) reviewing our claims, you’re likely to be losing 5% to 8% to fraud. Why? Criminals are getting smarter and using the latest methods and technologies. That means you have to counter with advanced data science and the best people in the business.
[+] Solution
360insights deploys data science side by side with traditional claims auditing. Applying predictive analytics and leveraging the right data to follow trends ensures fraudulent activity is prevented. Not only does our team of experts and data scientists review massive amounts of data to prevent fraud, if incentive fraud occurs, we know how to work with your internal teams and law enforcement to investigate and bring it to a successful resolution.
Global PaymentsYour channel shouldn’t have to wait to be rewarded. They also should have a variety of reward options to choose from, including charitable donations, reloadable cards, checks, ACH and more. That’s why 360insights’ rapid Global Payment Services provides a robust line-up of payment tools and options to keep people happy and motivated.
[-] Challenge
Keeping your sales channel motivated and excited requires compelling reward options that can be issued quickly and easily. Whether you need to debit a card for a SPIFF or issue an ACH for a volume incentive rebate, 360insights has got you covered.
[+] Solution
360insights offers a wide array of reward options including open- and close-ended cards, gift cards, online payments and even checks when necessary. Our payment options are convenient to use, customizable and operationally effective. Best of all, our technology is PCI compliant, ensuring all personal information is always stored securely.
Customer Care360insights’ Customer Care is an extension of your team – to help with any part of your channel incentive program at any time of day or night.
[-] Challenge
Customer care allows sales and marketing professionals to focus on their jobs. Our support representatives are a natural extension of your team. Through email, online and phone, our Customer Care offers an unparalleled user experience because our support representatives care about your channel as much as you do.
[+] Solution
360insights provides you with branded phone answering, chat and email for a seamless interaction with your sales channel. We also offer an online ticket tracking system which provides real-time visibility into problem resolution activity. We produce a superior channel and/or consumer experience that increases engagement, utilization and loyalty.
WHAT OUR CLIENTS ARE SAYING
“The (360insights) reporting enabled the sales team to actively compete in growing their accounts, and we had one customer whose sales increased by 200% and many others that had over 100% increases.”